What happens to your product descriptions

When you press Create new product

We make a new product in your Shopify store with:

• our product name as the title, and our description, with links to the product documents when there are any;
• our pictures;
• our family name as the product type, our shop name as the vendor, and our tags;
• one variant with our SKU, barcode, weight, cost and your selling price;
• the stock, kept at the aiku- location.

The selling price is our RRP, changed by the Pricing Policy of your channel if you set one before adding the product. You can change the texts and pictures in Shopify afterwards. We do not overwrite them later.

When you match a product you already have

Matching links our product to a product that is already in your store. See Managing products on Shopify.

We do not change:

• the title, the description and the pictures;
• the SEO title, the meta description and the URL;
• your own fields and apps.

We do change the variant, because we need it to send stock and receive orders:

• We replace the product's single variant with one that has our SKU, barcode, weight and cost, and stock it at the aiku- location.
• We keep your selling price if the variant had a price above zero. If not, we use your selling price from My Products.

If you sell our products as the variants of one Shopify product, give each variant the SKU of its product. When you match, we only link the variant that carries our SKU and change nothing else on it: not the price, not the SKU, not the barcode. There is nothing to turn on.

What we update afterwards

After a product is connected we keep its stock up to date in Shopify, while Stock Update is on for the channel. The stock update only sets the quantity at the aiku- location. It never sends the title, description, pictures, price or SEO fields. There is nothing else to switch off.

We do not send later changes to the title, description or pictures. If we improve a description in our catalogue, your Shopify product keeps the old text. This protects the changes you make in Shopify.

The weight and size are sent again only when you press Update all dimensions in My Products.

Edit Price sends the price only

When you tick products in My Products, press Edit Price (...) and then Save & Publish, we send the new price to Shopify. Your title, description and pictures in Shopify stay as they are.

Save as Draft only saves the price with us and sends nothing to Shopify. A matched product gets the new price only when it shows Price managed by us; with Price managed in your Shopify nothing is sent.

Following our prices without changing yours

When our price changes, your selling price in Shopify stays as it is. We never change it by ourselves.

• My Products shows our current Price, what you pay us, next to the RRP of each product. Compare it with your price in Shopify.
• A matched product shows Price managed in your Shopify: we never change its price there. Switch it to Price managed by us only if you want the prices you set in My Products sent to Shopify. That sends the price only, never the title or description.

A safe way to start

1. Add a few products to My Products.
2. If you already sell them, match them. If not, create them.
3. Check them in Shopify: title, description, pictures, price and stock.
4. When everything looks right, do the rest.

When something goes wrong

My Shopify descriptions do not update when yours change. This is normal: we do not send description changes after a product is connected. Copy the new text into Shopify yourself.

I got a second copy of a product I already sell. It was created with Create new product instead of matched. Delete the new copy in Shopify, then use Connect with other product in My Products to link our product to your original one. Before you match, check that your product has the same SKU as our product code.