Returns Policy
We make every effort to check items before dispatch. Due to the nature of the products we sell, some of these products may become damaged or faulty in transit. If an item is delivered to the buyer damaged or faulty, Ancient Wisdom will make every effort to resolve the matter fast and in accordance with the terms and conditions outlined on this page.
As a trade-only (B2B) supplier, it is a key obligation of the Buyer to inspect all shipments immediately upon receipt and report any discrepancies within the timeframes specified below.
1. Item(s) damaged / faulty on receipt:
Please inform us of any damaged or faulty items within 3 working days of receiving your order.
How to report: Contact us via email at hello@aw-dropship.eu or by using the Contact Us page on the website. Please quote the order reference number, the item code, and provide a clear description and photographic evidence of the fault or damage.
Special Note on Jewelry: Please note that all damaged or faulty silver jewelry items must be physically returned to us for inspection. Photographic evidence alone is not sufficient for these items.
Resolution: Once the fault or damage is verified, we will primarily issue store credit for the value of the affected item(s) to your account. By mutual agreement, we may offer a replacement or a refund.
Heavy/High-Value Items: For courier-delivered items with a value over €15 (ex. VAT) that have a visible fault, we can, upon request, dispatch a replacement and arrange a courier collection of the damaged item at the same time.
2. Items missing from order:
Please inform us of any missing items within 3 working days of the delivery date of your order.
How to report: Contact us via email or online chat stating your order number and the item code of the missing item(s).
Resolution: After verification, we will credit your account for the value of the missing item(s).
3. Items sent in error by Ancient Wisdom:
If you have received any items you have not ordered, please inform us of this as soon as possible.
Procedure: In most cases, we will be able to arrange a collection for the items or provide a prepaid return label.
Resolution: Once the incorrect items are returned and inspected, we will dispatch the correct items. Alternatively, and by mutual agreement, we can process a refund or issue store credit for the goods.
4. Items ordered in error by the Buyer (Voluntary Return):
As a goodwill benefit to our trade partners, we offer a voluntary option to return unwanted items. You must notify us of your intent to return any items within 14 calendar days of receipt.
How to report: You must notify us in writing by email or by using the Contact Us page. Once this is reported, we will provide instructions for the return.
Conditions for Return:
You are responsible for the full cost of return postage.
Items must be returned unused, undamaged, complete, and in their original, intact, and resalable packaging.
Hygiene Restriction: For health and safety reasons, we cannot accept returns for items where the packaging has been opened or compromised (e.g., cosmetics, essential oils), unless the item is faulty.
Resolution: On receipt and inspection of the returned goods, a refund for the item's cost will be issued to your original method of payment within 14 days. The original delivery cost will not be refunded.
