Delivery Info

We are always delighted to supply customers around the world, and endeavor to make the process as simple as possible. Our products are often extremely well received outside the Slovak Distribution Centre with customers ordering on a regular basis. Please find your country by zone then go to the relevant table:

Good to know before you place your export orders

Minimum Order Export / Minimum Order Value

There is no minimum order for export orders, but it is unlikely that orders of value items are cost effective, therefore please note, that we have a minimum order value of 3 euro before carriage and VAT. Orders below this threshold will incur euro 1+VAT small order charges.

Payments

Payments are in euro € and we accept all mayor credit or debit cards and also payment by Direct Bank Transfer or PayPal and Cash on Delivery in selected countries.

VAT

All prices quoted throughout this site are excluding VAT.

EEC customers who, at the time of ordering, provide a valid VAT / EEC Trade Number will not be liable to pay Slovak VAT currently at 20%.

If a VAT / EEC Trade Number is not provided then Slovak VAT is charged. You will notice if ordering online a box for inputting your tax id number. Please note you may have to pay your countries Customs duty on receipt of the goods.

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec) orders may take 3 working days,

For orders placed after 12:00pm, the working day commences at 8am the next day.  

Update : From 25th oct. 2021 orders are collected by couriers between 13:00am - 13:30pm.

PRIORITY DISPATCH

Courier Express Service - Same day dispatch of your order if placed before 12am ( Excluding Weekends and Bank Holidays). Priority dispatch must be activated in customers order section when placing order ( before 12am ). Priority dispatch orders placed past 10am will be preferably  processed the next working day.

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.

PACKAGING

All packages are packed in un-marked packaging with no mention of Ancient Wisdom unless this is one of our brand products, manufactured or imported by ourselves. Bathroom products such as soaps and bath bombs come with the ingredients list.

Courier Companies:

DPD, SPS (Slovakia only), DHL(remote destinations, islands, non EU(EEA) countries) and Posta bez Hranic.